Return Policy

Thank you for shopping with Spirits of Alchemy. We take great pride in the quality of our products, and we want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for addressing damaged or defective items.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our Customer Support within 3 days of receiving your order. We will require clear photographic evidence of the damage or defect for assessment.

Return Process

To initiate the return process for damaged or defective items, please follow these steps:

  1. Contact our Customer Support at within 3 days of receiving your order.
  2. Provide your order number, a description of the issue, and clear photographic evidence of the damage or defect.
  3. Our Customer Support team will review the provided information and determine whether the item is eligible for return.
  4. If the return is approved, you will receive instructions on how to proceed.

Eligibility Criteria

For an item to be eligible for return due to damage or defect, it must meet the following criteria:

  • The damage or defect must have occurred during the manufacturing process, packaging, or shipping.
  • The item must be unused and in its original packaging.
  • The request for return must be initiated within 3 days of receiving the order.

Refund or Replacement

Once the damaged or defective item is received and inspected, we will notify you of the approval or rejection of your return. If approved:

  • We will provide a replacement item of the same product.
  • In cases where a replacement is not possible due to product availability, we may offer a refund for the damaged or defective item.

Contact Us

Please note that we do not accept returns or offer refunds for reasons other than damage or defects. This includes, but is not limited to, items that are no longer needed, changed preferences, or incorrect purchases.

Non-Returnable Items

If you have any questions or concerns about our Return Policy, please contact our Customer Support at Our team will be happy to assist you.

Please retain your order details, including order number and any communication with our Customer Support team, for reference during the return process.

We appreciate your understanding and cooperation in adhering to our Return Policy. Your satisfaction is important to us, and we will make every effort to address any issues you encounter with our products.

Thank you for being a valued customer of Spirits of Alchemy.